Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–2 business days. During peak periods, processing may take an additional day, but we always work to get your order out as quickly as possible.

Shipping Rates & Delivery Times

We ship Australia‑wide using Australia Post and trusted courier partners.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: (Available on orders over $50) 3-7 business days

Shipping rates are calculated at checkout based on your location and selected service.

Order Tracking (optional)

Once your order has been dispatched, you will receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us at sales@rivlock.com within 7 days of delivery. We will assist with lodging an investigation or claim with the carrier.

Incorrect Address

Please double‑check your shipping details at checkout. If an incorrect address is provided, we cannot guarantee redelivery and additional shipping fees may apply.